PRIVACY POLICY

SHAHBAZKER’S DIAGNOSTIC CENTER PRIVATE LIMITED, HAVING ITS REGISTERED OFFICE AT SHAHBAZKER’S DIAGNOSTIC CENTRE PVT. LTD., 1ST. FLOOR , OXFORD CENTRE, SHROFF STREET , COLABA, MUMBAI-400005.(CIN U85100MH2021PTC364970) IS COMMITTED TO ENSURING THE PRIVACY AND CONFIDENTIALITY OF YOUR PERSONAL INFORMATION.

IN THIS PRIVACY POLICY, SHAHBAZKER’S DIAGNOSTIC CENTER PRIVATE LIMITED IS VARIOUSLY REFERRED TO AS “SHAHBAZKER’S DIAGNOSTIC CENTER” / “COMPANY” / “US” / “OUR” AND “WE”.

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE PROVISIONS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES AND REGULATIONS MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND SHAHBAZKER’S DIAGNOSTIC CENTER (BOTH TERMS DEFINED BELOW). THE TERMS OF THIS PRIVACY POLICY WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE “I ACCEPT” BUTTON AND/OR BY ATTENDING ANY OF SHAHBAZKER’S DIAGNOSTIC CENTER PATHOLOGY LABS/COLLECTION CENTRES AS WALK-IN PATIENTS AND/OR BY VOLUNTARY USE OF THE APP/WEBSITE OR BY OTHER MEANS).

THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011 UNDER INFORMATION TECHNOLOGY ACT, 2000 AND THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023 AND THE ALLIED RULES FRAMED THEREUNDER.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE APP / WEBSITE AND/OR BY ATTENDING ANY OF SHAHBAZKER’S DIAGNOSTIC CENTER PATHOLOGY LABS/COLLECTION CENTRES AS WALK-IN PATIENTS, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE APP / WEBSITE.

YOU HEREBY PROVIDE YOUR VOLUNTARY AND UNCONDITIONAL CONSENT OR AGREEMENTS TO SHAHBAZKER’S DIAGNOSTIC CENTER AS PROVIDED UNDER SECTION 72A OF INFORMATION TECHNOLOGY ACT, 2000 AND SECTION 6 OF THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023.

THIS PRIVACY POLICY IS TO BE READ ALONG WITH THE TERMS OF USE OF THE SHAHBAZKER’S DIAGNOSTIC CENTER APP / WEBSITE. ANY CAPITALIZED TERM NOT DEFINED HEREIN BUT USED IN THIS PRIVACY POLICY SHALL BE SUBJECT TO THE SAME DEFINITION AS SET FORTH IN THE TERMS OF USE.

1. INTRODUCTION

The domain name https://shahbazker.com including the Client/Patient/Customer Portal at https://shahbazker.com (hereinafter referred to as “Website”), the mobile application ‘SHAHBAZKER’S DIAGNOSTIC CENTER Application’ (hereinafter referred to as “App”), and the services, (if any) provided by SHAHBAZKER’S DIAGNOSTIC CENTER on other third-party digital platforms including but not limited to WhatsApp (hereinafter referred to as “Digital Platforms”) are owned and/or operated by SHAHBAZKER’S DIAGNOSTIC CENTER Private Limited.

SHAHBAZKER’S DIAGNOSTIC CENTER is committed to the protection of your privacy and personal information in accordance with applicable law. This Privacy Policy (‘Privacy Policy’) describes the practices of SHAHBAZKER’S DIAGNOSTIC CENTER pertaining to collection, usage, disclosure, holding, storage, or handling of your personal information when you attend any of our pathology labs/collection centres as walk-in patients and/or visit/use the App/Website.

2. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy is published in compliance with applicable Indian laws and regulations and covers the following:

Types of personal information collected from Users, including sensitive personal data or information.
Purpose, modes, and use of such information.
How and to whom such information will be disclosed.
Security measures to protect your information.
User rights, grievance redressal, and withdrawal of consent.

3. PERSONAL INFORMATION COLLECTED

A. Information Collection

The type of information collected depends on your interaction with us. We collect:

User-Provided Information:

Personal details (Name, Age, Gender, Date of Birth, Contact details, Address, Email ID).
Transaction information (test bookings, payments, offers, appointments).
Medical records, prescriptions, clinical images, lab samples, and lifestyle/health information.
Biometric information (if provided voluntarily).
Information collected at the time of registration with the App/Website or at a lab/collection centre.

Automatically Collected Information:

Device details, operating system, IP address, browser type.
Location information (GPS, IP) for service delivery, appointment tracking, and safety purposes.
App/Website usage data for improving user experience.
Cookies for session management and website analytics.

B. Voluntary Provision

Providing information to SHAHBAZKER’S DIAGNOSTIC CENTER is voluntary, and you may choose not to provide certain information. Withdrawal of consent may affect access to certain services.

4. USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:

General Use:

Facilitate services and appointments.
Ensure accurate medical diagnosis and safe service delivery.
Improve user experience and customize services.
Enable communication for offers, updates, and service feedback.

Commercial Use:

Aggregated non-personally identifiable data may be used for research, statistical analysis, business intelligence, and marketing purposes.
Sharing of anonymized data with affiliates, partners, and third parties.

Additional Uses:

Contacting users for service feedback, surveys, promotions, and updates.
Improving products, services, software, and App/Website content.
Compliance with legal obligations.

5. SHARING AND DISCLOSURE OF INFORMATION

SHAHBAZKER’S DIAGNOSTIC CENTER will share personal information only as necessary to provide services:

With physicians, hospitals, insurance companies, or third parties for diagnosis, billing, or payment purposes.
With authorized contractors or service providers for App/Website maintenance.
With law enforcement, government authorities, or as required by law.
With trusted partners/affiliates for commercial or operational purposes, ensuring confidentiality.
Aggregated, non-identifiable data may be shared with advertisers or strategic partners.

Third-Party Websites:

We are not responsible for the privacy practices of third-party websites linked from our App/Website.

6. DATA SECURITY

We implement ISO-standard security measures, including encryption, limited server access, secure cloud storage, and regular security updates.
Employees and data processors with access to sensitive data are bound by confidentiality obligations.
Users are responsible for protecting their passwords and accounts. Unauthorized access should be reported to service@shahbazker.com.

7. USER CONSENT

Using the App/Website or attending a lab/collection centre indicates your acceptance of this Privacy Policy.
You consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.
Consent may also be given through a responsible person (legal guardian, spouse, or emergency contact) where applicable.

8. USER DISCRETION & OPT-OUT

Users can update, correct, or withdraw personal information by contacting the grievance officer.
Refusal to provide information may limit access to services.

PRIVACY GRIEVANCE OFFICER

For questions or grievances regarding this Privacy Policy, contact: DR.SAAMI SHAHBAZKER
Contact Number – 9920150835.

10. CHANGES TO THE PRIVACY POLICY

SHAHBAZKER’S DIAGNOSTIC CENTER may update this Privacy Policy at any time. Continued use of services constitutes acceptance of updated terms. Users are advised to review the Privacy Policy periodically.

11. GOVERNING LAW AND JURISDICTION

The governing law and jurisdiction for matters related to this Privacy Policy shall be in accordance with the Terms of Use.